Water softener repair
When the scale comes back, the softener usually has a fixable problem. Here's how repairs typically go.
Most softener problems show up the same way: spots and crust return, soap stops lathering, or the salt level never moves. The cause could be simple, like an empty brine tank or a timer reset after a power outage, or it could be a worn valve part or exhausted resin.
Common softener problems
- Salt bridge. A hard crust forms in the brine tank and the salt above it never dissolves, so the unit regenerates without brine.
- Clock or settings off. Outages can reset older timers, so the unit regenerates at the wrong time or not at all.
- Clogged injector or brine line. The unit can't draw brine from the salt tank.
- Worn seals or pistons in the control valve. Water runs to the drain, or hard water slips past the resin.
- Fouled or worn-out resin. Iron from well water and age reduce how much hardness the resin can hold.
- Leaks at the bypass, fittings or tank.
What can I check before calling?
- Make sure the bypass valve is in service, not bypass.
- Check that the unit has power and the clock shows the right time.
- Look at the brine tank. If there's salt but no water below it, or the salt is a solid crust, you may have a bridge.
- Note the model and age, usually on a sticker on the control head.
Repair or replace?
Valve rebuilds and new resin can keep a good unit running. If the softener is old, parts are hard to find, or it was never sized right for your water, a replacement can make more sense. Ask the technician to explain what failed and what each option involves. More on replacement.
The water treatment company prices the job after it knows your water, your plumbing and what equipment makes sense. We don't quote prices, and a number given over the phone before anyone has tested the water or seen the install spot is only a starting point.
Where we connect you with help
Common questions
Why is my softener not using salt?
Often it's a salt bridge, a clogged brine line or injector, or a control problem that stops regeneration. Check for a crust in the brine tank first.
Can you repair any brand?
Many companies service several brands. Tell them the brand and model when you call so they can check parts availability.
Related services
- Water softener installation
- Water softener replacement
- Whole-house filtration
- Reverse osmosis drinking water
More background: Prescott hard water guide.
Spotty glasses, crusty faucets or a softener that quit?
Call now and a local water treatment company will help you figure out what your water needs.